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z390 Support tools recommended for use in
helping to speed up problem determination and resolution include:
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Crossloop
Remote Desktop sharing and file transfer software - once
this free software is downloaded and installed on Windows Vista
or XP, you can use it to allow other support personnel with the
same software to share your desktop remotely and perform problem
determination on your PC. Also files can be transferred
directly if they are too large for email.
-
Skype voice
communication software - once this free software is
downloaded and installed on Windows Vista or XP, you can use it
to talk to any other PC user anywhere on the Internet with the
same software using the PC speakers and microphones. This
tool operates hands free so you can talk while using the
Crossloop remote desktop software to analyze a problem.
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The next time you have a problem with
z390 consider installing and
using the above software tools to obtain live interactive help.
You can call me on Skype ID
dsh33782 anytime I'm available online which is usually 6 AM
to 8 PM EST. Once we are speaking, we can both start the
remote desktop software, share the unique authorization code
required to connect, and start problem solving within just a
minute or two.
For
a list of other mainframe assembler development and debugging
tools see David Alcock's FAQ. |